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Ship Methods

● We offer free shipping on all orders over $200 within the U.S.

● Unless you choose our free shipping option, or for international orders,shipping rates will be automatically calculated at checkout for you to select.

Processing Time

● Please allow 1-2 business days for processing on all orders. Orders placed Saturday & Sunday will ship out Monday.

● We do our absolute best to ensure that you get your order on time. Please keep in mind that our carriers provide us with an estimated delivery. Rarely, packages can arrive outside of the given timeframe. Also, delays may occur during national holidays.

Lost or Stolen Package

● If you purchased Route Shipping Insurance with your order, and you believe that your package was lost or stolen: Click Here

● If you did not purchase Route Shipping Insurance and you believe that your package was lost or stolen, please contact Customer Service.

Tracking my Order

Log in to your account

● Check your order history

● Click on the order number for the order you would like to track

● Click on the tracking link that appears on that order

● Also, once you place your order, you can select “Get shipping updates by SMS” to receive all tracking updates via text

● You can also find the tracking number for your order in the confirmation email you received

Duties & Taxes

Please keep in mind that all international packages may be subject to duties and taxes. The limits for duty-free packages are dictated by your local customs authorities. Please refer to your local customs website for more information on this matter.

Shipping Terms & Conditions

Please note that shipping times shown are from the date of dispatch. Once your order has shipped, you will receive an email with tracking information.

● Shipping may be delayed if additional credit card verification information is needed to process your order.

● Orders placed a day prior or during a national holiday will be subject to possible delays in shipment.

● Orders for packages that are not accepted by the recipient will not be refunded.

● Cristalina Swimwear is not responsible for lost or stolen packages if delivery by tracking is confirmed – The customer assumes responsibility for any loss or damage of items.

● By shopping at you agree to these terms and conditions.


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