Returns and Exchanges


How do I make a return? (Orders within the U.S.)
  • Login here with your email and order number or account information! Follow the steps to initiate your return within 14 days of purchase.
  • Please send your return items within 5 days of receiving the return shipping label. We will not refund/return items that are sent 6 or more days after receiving the return shipping label.
  • Place your original packing slip, order form or a piece of paper with your order number written on it inside your package.
  • cristalinaswimwear.com is not responsible for missing, damaged, or packages lost in transit.
  • We will send a return shipping label once you complete the steps
How do I make a return? (International Orders)
  • Login here with your email and order number or account information! Follow the steps to initiate your return within 14 days of purchase.
  • As soon as your return is approved, you can ship your items back to us to the following address (we do not provide pre-paid return shipping labels for international orders):

    Cristalina Swimwear
    18407 W Dixie Hwy
    Aventura, FL
    33160
  • Place your original packing slip, order form or a piece of paper with your order number written on it inside your package.
  • cristalinaswimwear.com is not responsible for missing, damaged, or packages lost in transit.
What will the refund method for my return be?
  • Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment. Refunds will be issued as soon as we receive your item/s back in perfect condition. We do not refund shipping charges.
  • If you choose to be refunded in Cristalina Swimwear Online Credit, you will receive an additional $5 in Cristalina Swimwear Online Credit once your refund has been processed! This does not apply to late returns or orders that any online credit was applied to. Limited to one bonus credit per order.
What can be returned or exchanged?
  • Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial.
  • Final Sale items cannot be returned, refunded or exchanged. Gift cards cannot be returned or refunded.
Will I get charged for return shipping?
  • You will not be charged for return shipping within the U.S.
  • We are unable to provide return labels to customers located outside of the United States. If you are located outside of the United States, you are responsible for return shipping fees
  • If Cristalina Swimwear return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender. We recommend obtaining a receipt for all shipments and keeping it for your records
Can I combine returns from different orders?
  • Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend you print out the return form for each order online or write each order number on a slip of paper and include them inside your return package. Packages received without proper order identification may result in longer than estimated processing times.
How do I make an exchange?

You can exchange an order you purchased online by coming into one of our stores within 14 days of your purchase with all items in perfect condition. Online exchanges are not supported. We recommend you return the item, get a refund and repurchase the different size or item you want.

What if my package was refused or undeliverable?
  • If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the original and return shipping costs, as well as any duties, taxes, and/or customs charges that may be incurred on the package on the original and return shipments. The amount of these charges will be subtracted from your merchandise refund.
  • Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs.
When will I be refunded?

You will be refunded to your original method of payment once your return reaches our store. Please allow 3-5 business days for the refund to be reflected on your account. We will send you a confirmation email once your refund has been issued.